Refunds and cancellations
This is the page nobody reads until they need it, so it is written for that moment: short, with numbers, and with the awkward cases spelled out instead of buried.
The whole thing in one table
| What happens | What you get |
|---|---|
| You cancel with 24 hours’ notice or more | The lesson is rescheduled within the same week, subject to availability |
| You cancel with less than 24 hours’ notice | The lesson is charged and not rescheduled |
| You do not open the door, or nobody is home | Treated as a late cancellation: charged |
| Justin cancels, for any reason | Rescheduled at your convenience, or the lesson is returned to your package |
| You stop using a package | No cash refund. The unused lessons stay available until the package expires |
| The trial lesson | It is a single $30 lesson. If you continue, it counts toward your first package |
Twenty-four hours, and why that number
An in-home lesson is not just the hour in your living room. It is the hour, plus the trip there and back, plus an hour that was held for you and that somebody else asked for. Twenty-four hours is enough time to offer that slot to another student; two hours is not.
The exception, and it is a real one: illness, an accident, an emergency at home. Write and say so. Justin decides, and he has never charged anybody for getting sick. It is not written as a right because a right gets used as a loophole; it is written as what actually happens.
Packages: no cash back, no lessons lost either
A package is cheaper per lesson than paying one by one, and that discount is what makes the arrangement work for both sides: you commit, and the price drops. Undoing it halfway would mean Justin taught at a volume discount to someone who never reached the volume.
So there is no cash refund — and there is no expiry trap either. The lessons you paid for stay yours for three months from the day you bought the package, and you can move them around as many times as you like within the notice rule above.
Three months is deliberate: at one lesson a week, a package of eight is done in two months. The extra month is for a holiday or a flu, not a rule to be gamed. If something serious happened and the time ran out, write anyway — see the last section.
When Justin is the one who cancels
Then it is on him, whatever the reason and however late the notice. The lesson is rescheduled when it suits you, or it goes back into your package untouched. You never lose a lesson because the teacher could not make it, and the three-month clock is extended by however long it took to reschedule.
Two examples, with the arithmetic done
- You buy the package of 8 and take 3. You do not get money back. You have five lessons waiting, usable until the three months are up, and you can change their day and time freely with a day’s notice.
- You cancel Tuesday’s lesson on Monday morning. That is more than twenty-four hours: it moves to another hour that same week if there is one free. Nothing is charged twice and nothing is lost.
And if you think this is unfair in your case
Write to contact@estudioabrahampiano.com and explain it. These rules exist so that neither side has to negotiate from scratch every time, not so that a person can be told no by a page. A page does not decide; Justin does.